Frequently Asked Questions
Everything you need to know about shopping with Prepara for your home and kitchen essentials.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your shipment's progress.
Do you offer international shipping for Prepara products?
Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What is your return policy for home goods?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are Prepara kitchen tools dishwasher safe?
Most of our products are designed for convenience and are top-rack dishwasher safe. However, we recommend checking the specific care instructions on the product page or packaging to ensure longevity.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
You can track your order by clicking the 'Track My Order' link in your confirmation email or by logging into your Prepara account and visiting the 'Order History' section.